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Transportation policy

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At checkout, your shipping will automatically be calculated and you will get the option to choose which form of shipping you prefer. If you choose USPS, please note that the package may be left outside your door or by your mailbox. If you are worried that your package may get lost, please choose another shipping option with a signature. Also, please consider adding the cheap insurance option with Route that we offer at checkout. If your package gets lost or damaged with USPS, please note that Hongguaner, unfortunately, cannot file a claim with USPS, this will need to be done by yourself, nor can Hongguaner replace the items in this circumstance.

For international orders, please note that if you choose the USPS option, your package can only be tracked to the US border. Once your package leaves the US, it can no longer be tracked. If you choose the USPS option, Hongguaner is not responsible for your package after it has left the US. Meaning, if your package gets lost outside of the US, we will not refund or replace it. To ensure that you can track your package all the way to your door, please choose the FedEx, DHL, or UPS option. Local customs and taxes may occur on International order. These fees are paid by the customer directly to your local customs. Please check what the rules are in your county before ordering.

Please note, we are currently experiencing delays with our international shipping due to COVID-19. For more questions, please email [email protected]

If you are located outside the USA, please check if there is a Hongguaner store closer to where you live. Ordering from a local Hongguaner ensures quicker deliveries and can help avoid custom fees.

If you have not received your tracking information and it has been over 2 business days, please contact us at 1 – 800 – 212 1301 or at  [email protected].

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