Holfactory now offers FREE RETURNS on all U.S. orders $98 or higher! We will gladly accept returns of unworn, unwashed, unaltered, undamaged, or defective merchandise for a full refund within 30 days of the original purchase date. Refunds will be issued in the form of the original payment.
For all orders under $98, the cost of return shipping is $7.50 regardless of the number of items returned and will be deducted from your refund amount.
Once we receive your return, please allow 5-7 business days for your return to be processed at our factory and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We will notify you via email when our team has processed your refund so you know it is on the way.
holfactory orders are offered at a savings to reduce the environmental impact caused by returns and pass the built-in cost of returns back to you. By selecting holfactory you have chosen to wave your eligibility to have an item returned or exchanged.
Return Policy
holfactory gladly accepts returns of unworn, unwashed, unaltered, undamaged or defective merchandise for full refund or exchange within 30 days of the original purchase.
Returns must be received in their original condition; unworn, unwashed, and with the tags intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal and/or a $15 cleaning and restocking fee. If your return is rejected, it will automatically be shipped back to the you. All refunds will be issued in the form of the original payment unless we agree to credit a different payment type. Please note that items that have been altered are final sale. For orders under $98, the cost of return shipping is $7.50 regardless of the number of items returned and will be deducted from your refund amount.
Damaged, defective, or incorrect items must be reported within 7 days of delivery. Please contact us as soon as possible at [email protected] with a photo of the error and we contact you as quickly as we can to resolve the issue. Please note that items that are damaged or incorrect that are received outside of our normal return window will not be accepted.